Important:FaxItOnce is not HIPAA-compliant and does not sign Business Associate Agreements (BAAs). This service is appropriate for patients sending their own medical records. Healthcare providers, insurers, or other HIPAA-covered entities handling Protected Health Information (PHI) on a patient's behalf should use a HIPAA-BAA-backed service instead.
Fax Medical Records to SSM Health
$2.75 Online — Encrypted, with Delivery Confirmation
Send signed Release of Information requests to SSM Health's centralized ROI office in minutes.
Up to 45 pages. No subscription.
Need to fax medical records to SSM Health? Use their centralized Release of Information fax: 636-916-9100. The HIM department phone is 636-916-9000. Here is the process.
SSM Health Medical Records Quick Facts
ROI Fax (centralized)
636-916-9100
SSM Health HIM / ROI Department
636-916-9000
Mailing Address
SSM Health Release of Information, 1145 Corporate Lake Dr, St. Louis, MO 63132
EHR / Patient Portal
Epic (MyChart)
Coverage
Headquartered in St. Louis, MO. Operates in MO, OK, WI, IL.
ROI Request Form
ssmhealth.com/medical-records
How to Fax Medical Records to SSM Health
Sign the ROI authorization
Download the SSM Health Authorization for Release of Information form at ssmhealth.com/medical-records. Sign, date, attach a copy of your ID, and save as a PDF (up to 45 pages).
Enter 636-916-9100
Send to SSM Health's centralized ROI fax in St. Louis, MO. Questions before sending? Call 636-916-9000.
Pay $2.75 and send
Pay securely with Stripe. Your fax is transmitted with encryption in transit. Delivery confirmation arrives by email.
What You Can Fax to SSM Health ROI
Most records requests at SSM Health require a signed ROI authorization. Common documents:
ROI Authorization Form
SSM Health Authorization for Release of Information, signed and dated.
Photo ID / Verification
Copy of government ID required to verify the request.
Provider Transfer Requests
Send records to a new physician or specialist outside SSM Health.
Insurance / Claims Support
Records requested by an insurer or for an EOB dispute.
Legal / Subpoena Records
Authorized release for attorney or court use.
Disability / FMLA Forms
Records supporting SSA, VA, or FMLA paperwork.
Secure Transmission to SSM Health
Encrypted Transmission
Documents are transmitted using encrypted connections to the destination fax machine.
No Document Storage
After successful delivery, your files are deleted from our servers.
Secure Payment via Stripe
Stripe is a PCI-DSS Level 1 certified processor. We never see or store your card details.
Delivery Confirmation
Email confirmation the moment your fax reaches the SSM Health ROI fax machine.
Frequently Asked Questions
What is the SSM Health medical records phone number?
The SSM Health Health Information Management (HIM) and Release of Information (ROI) phone number is 636-916-9000. The corresponding ROI fax number is 636-916-9100.
How do I request medical records from SSM Health?
Complete the SSM Health Authorization for Release of Information form (available at ssmhealth.com/medical-records), sign and date it, attach a copy of your photo ID, and fax the package to 636-916-9100.
What is the SSM Health centralized ROI fax number?
SSM Health uses a centralized Release of Information fax: 636-916-9100. This serves their facilities across Missouri, Oklahoma, Wisconsin, and Illinois.
Does SSM Health use MyChart?
Yes. SSM Health uses Epic and offers patient access through MyChart. Many records — lab results, visit notes, imaging reports — are available in MyChart without needing a faxed request.
Where do I mail SSM Health ROI requests?
If you prefer mail over fax, send to: SSM Health Release of Information, 1145 Corporate Lake Dr, St. Louis, MO 63132. Faxing the signed authorization to 636-916-9100 is typically faster.
Which states does SSM Health cover?
SSM Health is headquartered in St. Louis, Missouri and operates hospitals and clinics in Missouri, Oklahoma, Wisconsin, and Illinois. All four states are served by the centralized ROI fax 636-916-9100.
How much does it cost to fax records to SSM Health?
FaxItOnce charges $2.75 flat for up to 45 pages, regardless of destination. No per-page fee and no subscription.
Is FaxItOnce HIPAA-compliant?
No. FaxItOnce is not a HIPAA-compliant service and we do not sign Business Associate Agreements. Transmission is encrypted and documents are deleted after delivery.
Fax to SSM Health in Minutes
Encrypted transmission for $2.75 flat. No subscription, no per-page fees, no document storage.
No credit card required until you are ready to send