Important — Not HIPAA-compliant
FaxItOnce does not sign Business Associate Agreements (BAAs) and is not HIPAA-compliant. Patients sending their own records to a provider for personal care are generally outside the HIPAA Security Rule. Covered entities (clinics, billing, legal handlers of PHI) should use a HIPAA-compliant fax service.
— Medical records / ROI
Fax medical records to AdventHealth
Send the signed Authorization to Release Information form to the AdventHealth ROI fax — $2.75 flat, no subscription, with delivery confirmation.
ROI Fax
407-303-5650
ROI Phone
407-200-2273
EHR
Epic / MyChart
Headquarters
Orlando, Florida
AdventHealth medical records by fax
AdventHealth is a faith-based health system headquartered in Orlando, Florida with hospitals and clinics across nine states (FL, CO, KS, NC, IL, TX, KY, GA, WI). The Release of Information (ROI) department handles all requests to copy, transfer, or release patient records. Records are stored in Epic and accessible to patients through MyChart.
To request records, complete an Authorization to Release Information form, sign it, and fax it to the ROI team at 407-303-5650. Most requests are processed within 10 to 30 business days; HIPAA requires fulfillment within 30 days.
Who can request
The patient, a legal guardian, or an authorized representative with a signed HIPAA release.
What you can request
Visit summaries, imaging reports, lab results, discharge summaries, complete medical record.
Fees
AdventHealth may charge a per-page fee for paper copies. Electronic copies are typically free or low-cost.
Turnaround
HIPAA-mandated 30 days. Most ROI requests complete in 10–15 business days.
How to fax records to AdventHealth
Get the form
Download AdventHealth's Authorization to Release Information form from their patient portal or call 407-200-2273.
Complete and sign
Fill patient details, dates of service, records requested, and recipient information. Sign and date.
Upload to FaxItOnce
Sign in at faxitonce.com. Upload the signed PDF.
Send
Enter 407-303-5650. Pay $2.75. Email confirmation when delivered.
States served by AdventHealth
AdventHealth operates hospitals and clinics in nine states. The ROI fax above (407-303-5650) is the central Orlando intake — confirm regional ROI fax for non-Florida campuses if your provider is outside FL.
Frequently asked questions
What is the fax number for AdventHealth medical records?
407-303-5650 (Release of Information, Orlando intake). ROI phone: 407-200-2273.
How do I request records from AdventHealth?
Submit a signed Authorization to Release Information form by fax to 407-303-5650, mail, or through MyChart.
Does AdventHealth accept faxed authorizations?
Yes. Signed HIPAA release forms are accepted by fax.
Is FaxItOnce HIPAA-compliant?
No. We do not offer a Business Associate Agreement. Patients sending their own records to a provider are generally outside HIPAA scope; covered entities should use a HIPAA-compliant fax service.
Which EHR does AdventHealth use?
Epic / MyChart. Patients can request many records through the MyChart portal directly.
How long do they take to fulfill?
HIPAA requires fulfillment within 30 days. Most ROI requests complete in 10–15 business days.
Send your records to AdventHealth
$2.75 flat. Up to 45 pages. Encrypted in transit. Email delivery receipt.
$2.75 per fax · No subscription · No monthly fee